---
title: Can customers reply to SMS or WhatsApp messages sent through Shopify?
description: "Customers can reply to WhatsApp messages, enabling two-way communication. For SMS, replies depend on your gateway setup—some configurations allow replies, which you can manage in your SMSGatewayCenter dashboard. Check with our support team to enable this feature. ### More Related…"
url: "https://www.smsgatewaycenter.com/blog/kb/can-customers-reply-to-sms-or-whatsapp-messages-sent-through-shopify/"
updated: "2025-05-13"
category: Integrations / Shopify Messaging
---

# Can customers reply to SMS or WhatsApp messages sent through Shopify?

Customers can reply to WhatsApp messages, enabling two-way communication. For SMS, replies depend on your gateway setup—some configurations allow replies, which you can manage in your SMSGatewayCenter dashboard. Check with our support team to enable this feature.

### More Related Articles

- [Does SMSGatewayCenter support multi-agent inboxes for WhatsApp customer support?](https://www.smsgatewaycenter.com/blog/kb/does-smsgatewaycenter-support-multi-agent-inboxes-for-whatsapp-customer-support/)
- [Can I integrate SMSGatewayCenter’s Shopify messaging with other tools like Zapier?](https://www.smsgatewaycenter.com/blog/kb/can-i-integrate-smsgatewaycenters-shopify-messaging-with-other-tools-like-zapier/)
- [Will I be charged for messages that aren’t delivered?](https://www.smsgatewaycenter.com/blog/kb/will-i-be-charged-for-messages-that-arent-delivered/)

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