---
title: Can I have a widget route to a bot for most hours and to a human for others? 
description: "Combine Schedule (business hours) with a route that includes Human Handoff inside your connected Agentic Bot, so the bot handles chats outside business hours and can escalate to a human queue during business hours. ### More Related Articles - [Do…"
url: "https://www.smsgatewaycenter.com/blog/kb/can-i-have-a-widget-route-to-a-bot-for-most-hours-and-to-a-human-for-others/"
updated: "2026-09-01"
category: Web Chat Widget / Troubleshooting
---

# Can I have a widget route to a bot for most hours and to a human for others? 

Combine Schedule (business hours) with a route that includes Human Handoff inside your connected Agentic Bot, so the bot handles chats outside business hours and can escalate to a human queue during business hours.

### More Related Articles

- [Do I need AI Agent Builder to use the Web Chat Widget?](https://www.smsgatewaycenter.com/blog/kb/do-i-need-ai-agent-builder-to-use-the-web-chat-widget/)
- [My widget is not appearing on my website. What should I check?](https://www.smsgatewaycenter.com/blog/kb/my-widget-is-not-appearing-on-my-website-what-should-i-check/)

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