---
title: Can I track the performance of my agents using Agents Chat?
description: "Yes, SMSGatewayCenter provides real-time analytics for Agents Chat. You can track metrics like the number of conversations handled, response times, and customer satisfaction rates. This helps you evaluate agent performance and optimize your support strategy. ### More Related Articles -…"
url: "https://www.smsgatewaycenter.com/blog/kb/can-i-track-the-performance-of-my-agents-using-agents-chat/"
updated: "2025-05-13"
category: WhatsApp Business API / Agents Chat
---

# Can I track the performance of my agents using Agents Chat?

Yes, SMSGatewayCenter provides real-time analytics for Agents Chat. You can track metrics like the number of conversations handled, response times, and customer satisfaction rates. This helps you evaluate agent performance and optimize your support strategy.

### More Related Articles

- [How do I set up agent settings to manage messages and alerts for my team using SMSGatewayCenter’s Agents Chat feature?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-set-up-agent-settings-to-manage-messages-and-alerts-for-my-team-using-smsgatewaycenters-agents-chat-feature/)
- [How can I ensure my agents provide consistent support?](https://www.smsgatewaycenter.com/blog/kb/how-can-i-ensure-my-agents-provide-consistent-support/)
- [What types of customer interactions can I handle with Agents Chat?](https://www.smsgatewaycenter.com/blog/kb/what-types-of-customer-interactions-can-i-handle-with-agents-chat/)

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