---
title: Can one new record trigger more than one channel?
description: "Yes. If a connection has SMS, WhatsApp, Voice, and RCS all turned on, a single new record triggers all of them. ### More Related Articles - [What phone number format should the mobile field use?](https://www.smsgatewaycenter.com/blog/kb/what-phone-number-format-should-the-mobile-field-use/) - [What happens if I…"
url: "https://www.smsgatewaycenter.com/blog/kb/can-one-new-record-trigger-more-than-one-channel/"
updated: "2026-08-29"
category: Integrations / Salesforce CRM Messaging Integration / Sending Messages
---

# Can one new record trigger more than one channel?

Yes. If a connection has SMS, WhatsApp, Voice, and RCS all turned on, a single new record triggers all of them.

### More Related Articles

- [What phone number format should the mobile field use?](https://www.smsgatewaycenter.com/blog/kb/what-phone-number-format-should-the-mobile-field-use/)
- [What happens if I bulk-import a batch of records?](https://www.smsgatewaycenter.com/blog/kb/what-happens-if-i-bulk-import-a-batch-of-records/)
- [Will editing an existing record send a message?](https://www.smsgatewaycenter.com/blog/kb/will-editing-an-existing-record-send-a-message-3/)

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