---
title: Do I need AI Agent Builder to use the Web Chat Widget?
description: "No. You can route a widget directly to WhatsApp Workflow, Journey Builder, or Direct WhatsApp without ever creating an AI agent. AI Agent Builder is only required if you choose the Agentic Bot route type. ### More Related Articles -…"
url: "https://www.smsgatewaycenter.com/blog/kb/do-i-need-ai-agent-builder-to-use-the-web-chat-widget/"
updated: "2026-09-02"
category: Web Chat Widget / Troubleshooting
---

# Do I need AI Agent Builder to use the Web Chat Widget?

No. You can route a widget directly to WhatsApp Workflow, Journey Builder, or Direct WhatsApp without ever creating an AI agent. AI Agent Builder is only required if you choose the Agentic Bot route type.

### More Related Articles

- [Can I have a widget route to a bot for most hours and to a human for others? ](https://www.smsgatewaycenter.com/blog/kb/can-i-have-a-widget-route-to-a-bot-for-most-hours-and-to-a-human-for-others/)
- [My widget is not appearing on my website. What should I check?](https://www.smsgatewaycenter.com/blog/kb/my-widget-is-not-appearing-on-my-website-what-should-i-check/)

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