---
title: How can I use SMS and WhatsApp to recover abandoned carts?
description: "Set up an automation to trigger a message when a customer abandons their cart. For SMS, send a concise reminder like, “Forgot something? Your cart is waiting!” For WhatsApp, you can include the product image, a discount code, and a…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-can-i-use-sms-and-whatsapp-to-recover-abandoned-carts/"
updated: "2025-05-13"
category: Integrations / Shopify Messaging
---

# How can I use SMS and WhatsApp to recover abandoned carts?

Set up an automation to trigger a message when a customer abandons their cart. For SMS, send a concise reminder like, “Forgot something? Your cart is waiting!” For WhatsApp, you can include the product image, a discount code, and a link to complete the purchase. A typical flow might include a first message after 15 minutes, followed by a second reminder after 24 hours if the cart remains abandoned.

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