---
title: How do I create a customer onboarding sequence?
description: "Use a **Scheduled** or **Incoming Message** trigger, then **Send Sequence** or multiple **Send WhatsApp** nodes with **Delay** in between: e.g. Welcome (0 min), Getting Started (5 min), Support (1 hour). Use variables like `{{customer_name}}`. End with **Manage Tags** (e.g. “Onboarded”). Set delays in seconds in the Delay node or in the sequence config.…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-do-i-create-a-customer-onboarding-sequence/"
updated: "2026-03-23"
category: WhatsApp Business API / Workflow Builder
---

# How do I create a customer onboarding sequence?

Use a **Scheduled** or **Incoming Message** trigger, then **Send Sequence** or multiple **Send WhatsApp** nodes with **Delay** in between: e.g. Welcome (0 min), Getting Started (5 min), Support (1 hour). Use variables like `{{customer_name}}`. End with **Manage Tags** (e.g. “Onboarded”). Set delays in seconds in the Delay node or in the sequence config. Activate when ready.

### More Related Articles

- [What are the best practices for building workflows?](https://www.smsgatewaycenter.com/blog/kb/what-are-the-best-practices-for-building-workflows/)
- [How do I debug a workflow that behaves unexpectedly?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-debug-a-workflow-that-behaves-unexpectedly/)
- [Can I use the same workflow for multiple WABAs or agents?](https://www.smsgatewaycenter.com/blog/kb/can-i-use-the-same-workflow-for-multiple-wabas-or-agents/)

Found this useful?[Add as Preferred Source on Google](https://www.google.com/preferences/source?q=smsgatewaycenter.com)