---
title: How do I preview fallback messages before going live?
description: "On **Fallback → Template Mapping**, use the **Preview** action in the manage table. It opens a mobile-style modal showing how each channel step may look. Preview is available only when every channel in the sequence has a template selected. ## When Preview is…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-do-i-preview-fallback-messages-before-going-live/"
updated: "2026-06-29"
category: "Users / Multi-Channel Fallback"
---

# How do I preview fallback messages before going live?

On **Fallback → Template Mapping**, use the **Preview** action in the manage table. It opens a mobile-style modal showing how each channel step may look. Preview is available only when every channel in the sequence has a template selected.

## When Preview is disabled

If any step is missing a template, Preview is disabled with a message telling you which channel needs a template. Edit the flow and select all templates first.

## RCS previews

RCS steps use the same rich-card, media, and carousel bubble layout as RCS template manage, so you can verify rich content appearance before go-live.

## After preview

Still send real test messages to your own number and confirm behaviour in **Delivery Reports**—preview shows template layout, not live delivery routing.

### More Related Articles

- [Can I use Fallback for promotional bulk campaigns?](https://www.smsgatewaycenter.com/blog/kb/can-i-use-fallback-for-promotional-bulk-campaigns/)
- [Why is my fallback flow not trying the next channel?](https://www.smsgatewaycenter.com/blog/kb/why-is-my-fallback-flow-not-trying-the-next-channel/)
- [What are the best practices for Multi-Channel Fallback?](https://www.smsgatewaycenter.com/blog/kb/what-are-the-best-practices-for-multi-channel-fallback/)

Found this useful?[Add as Preferred Source on Google](https://www.google.com/preferences/source?q=smsgatewaycenter.com)