---
title: How do I set up Agents Chat for my WhatsApp Business API account?
description: "1. Ensure you have an active WhatsApp Business API account integrated with SMSGatewayCenter. If not, sign up at [https://unify.smsgateway.center/signup/](https://unify.smsgateway.center/signup/) and follow the WhatsApp Business API setup process. 2. Log in to your SMSGatewayCenter dashboard and navigate to the Agents Chat…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-do-i-set-up-agents-chat-for-my-whatsapp-business-api-account/"
updated: "2025-05-13"
category: WhatsApp Business API / Agents Chat
---

# How do I set up Agents Chat for my WhatsApp Business API account?

1. Ensure you have an active WhatsApp Business API account integrated with SMSGatewayCenter. If not, sign up at [https://unify.smsgateway.center/signup/](https://unify.smsgateway.center/signup/) and follow the WhatsApp Business API setup process.
2. Log in to your SMSGatewayCenter dashboard and navigate to the Agents Chat section.
3. Add your agents by entering their details (e.g., name, email) and assigning them roles.
4. Configure chat settings, such as auto-assignment rules for incoming messages.
5. Start using the shared inbox to manage customer chats. For assistance with setup, contact our team at contact @ smsgatewaycenter.com.

### More Related Articles

- [How do I set up agent settings to manage messages and alerts for my team using SMSGatewayCenter’s Agents Chat feature?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-set-up-agent-settings-to-manage-messages-and-alerts-for-my-team-using-smsgatewaycenters-agents-chat-feature/)
- [Can I track the performance of my agents using Agents Chat?](https://www.smsgatewaycenter.com/blog/kb/can-i-track-the-performance-of-my-agents-using-agents-chat/)
- [How can I ensure my agents provide consistent support?](https://www.smsgatewaycenter.com/blog/kb/how-can-i-ensure-my-agents-provide-consistent-support/)

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