---
title: "How does email verification work when someone signs up on my white-label site?"
description: "When email verification is switched on, a visitor signing up on your white-label site must confirm their email address before the account is created. The verification email goes out through **your** SMTP settings, from your company name and address, because…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-does-email-verification-work-when-someone-signs-up-on-my-white-label-site/"
updated: "2026-09-25"
category: Resellers / Email Settings
---

# How does email verification work when someone signs up on my white-label site?

When email verification is switched on, a visitor signing up on your white-label site must confirm their email address before the account is created. The verification email goes out through **your** SMTP settings, from your company name and address, because the signup page is on your domain.

## What the visitor does

1. They type their email address in the signup form and click **Send email code**.
2. The page shows "We sent a verification code to …" and an expiry countdown.
3. They enter the code and click **Verify email code**. On success the page confirms the address is verified.
4. They complete the rest of the form and submit. If they skip verification, the form is rejected with **Email is not verified!**

## Built-in protections

- **Retry delay:** a new code can't be requested until the retry time shown on screen has passed.
- **Attempt limits:** too many code requests or wrong entries from one address or IP are blocked with "Maximum attempts exceeded".
- **Expiry:** an unused code expires and the visitor has to request a new one.
- **Duplicate check:** if unique email addresses are enforced, an address already registered is refused at this step.

## What you need to do as a reseller

1. **Configure SMTP Connectivity first.** Without it no verification code is sent, so nobody can complete signup on your site. This is the part you control.
2. **Brand the email** with the **Email Settings** section.
3. **Ask support to switch signup email verification on** for your site. It is a platform-level setting, not a white-label section in your panel.

## Don't confuse it with Registration OTP Settings

The **Registration OTP Settings** section in your White Label Manager is for the **SMS** code sent during signup: the message text with the `{OTP}` placeholder, the sender name and the DLT template ID. Email verification has no message template of its own; its wording comes from the platform's email template, with your branding applied.

### More Related Articles

- [Why are my SMTP emails not being delivered?](https://www.smsgatewaycenter.com/blog/kb/why-are-my-smtp-emails-not-being-delivered/)
- [How do my users receive a login OTP by email?](https://www.smsgatewaycenter.com/blog/kb/how-do-my-users-receive-a-login-otp-by-email/)
- [How do I brand the emails my users receive?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-brand-the-emails-my-users-receive/)

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