---
title: How does Human Handoff work?
description: "Enable the Human Handoff tool and set a queue name (for example, \"sales\" or \"support\"). When your bot determines a conversation needs a human, it hands the chat off to that queue. The conversation then appears in Live Agent Chat…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-does-human-handoff-work/"
updated: "2026-07-31"
category: "AI Agent Builder / Tools & Actions (Channels)"
---

# How does Human Handoff work?

Enable the Human Handoff tool and set a queue name (for example, "sales" or "support"). When your bot determines a conversation needs a human, it hands the chat off to that queue. The conversation then appears in Live Agent Chat with full context, and any available team member can pick it up.

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