---
title: How does incoming reply logging work?
description: "When someone replies by SMS, WhatsApp, or RCS, the integration appends the reply as a brand-new record in your connected table, rather than searching for and updating an existing row. ### More Related Articles - [Can I turn incoming logging…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-does-incoming-reply-logging-work-3/"
updated: "2026-08-30"
category: Integrations / Airtable Messaging Integration / Incoming Replies
---

# How does incoming reply logging work?

When someone replies by SMS, WhatsApp, or RCS, the integration appends the reply as a brand-new record in your connected table, rather than searching for and updating an existing row.

### More Related Articles

- [Can I turn incoming logging on for just one channel?](https://www.smsgatewaycenter.com/blog/kb/can-i-turn-incoming-logging-on-for-just-one-channel/)
- [What happens if I don’t configure incoming logging?](https://www.smsgatewaycenter.com/blog/kb/what-happens-if-i-dont-configure-incoming-logging/)
- [Do incoming replies go into the same table as new-record sends?](https://www.smsgatewaycenter.com/blog/kb/do-incoming-replies-go-into-the-same-table-as-new-record-sends/)

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