---
title: How does my bot learn about my products and policies?
description: "Add sources under the Knowledge tab: crawl a public website, upload a PDF, upload TXT/Markdown files, or upload structured CSV data. The platform indexes content in the background; you can leave the page and it continues automatically. ### More Related…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-does-my-bot-learn-about-my-products-and-policies/"
updated: "2026-07-31"
category: AI Agent Builder / Knowledge
---

# How does my bot learn about my products and policies?

Add sources under the Knowledge tab: crawl a public website, upload a PDF, upload TXT/Markdown files, or upload structured CSV data. The platform indexes content in the background; you can leave the page and it continues automatically.

### More Related Articles

- [What is Knowledge Studio?](https://www.smsgatewaycenter.com/blog/kb/what-is-knowledge-studio/)
- [Is there a storage limit for knowledge sources?](https://www.smsgatewaycenter.com/blog/kb/is-there-a-storage-limit-for-knowledge-sources/)
- [How long does indexing take?](https://www.smsgatewaycenter.com/blog/kb/how-long-does-indexing-take/)

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