---
title: "How does record-matching work for incoming replies?"
description: "The incoming sender's number is compared against the connection's configured mobile field, normalized to ignore formatting differences like dashes, spaces, or a \"+\" prefix. ### More Related Articles - [Do I need to turn on incoming logging separately from sending?](https://www.smsgatewaycenter.com/blog/kb/do-i-need-to-turn-on-incoming-logging-separately-from-sending/)…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-does-record-matching-work-for-incoming-replies/"
updated: "2026-08-28"
category: Integrations / Hubspot CRM Messaging integration / Incoming Replies
---

# How does record-matching work for incoming replies?

The incoming sender's number is compared against the connection's configured mobile field, normalized to ignore formatting differences like dashes, spaces, or a "+" prefix.

### More Related Articles

- [Do I need to turn on incoming logging separately from sending?](https://www.smsgatewaycenter.com/blog/kb/do-i-need-to-turn-on-incoming-logging-separately-from-sending/)
- [Which channels support incoming reply logging?](https://www.smsgatewaycenter.com/blog/kb/which-channels-support-incoming-reply-logging-2/)
- [What happens if no record matches an incoming reply?](https://www.smsgatewaycenter.com/blog/kb/what-happens-if-no-record-matches-an-incoming-reply/)

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