---
title: How does the reply get matched to the right record?
description: "The sender's mobile number is searched against the connection's object using Salesforce's phone-field search, checking common number formats to account for country-code differences. ### More Related Articles - [Can I turn on incoming logging without turning on outbound sending?](https://www.smsgatewaycenter.com/blog/kb/can-i-turn-on-incoming-logging-without-turning-on-outbound-sending/) -…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-does-the-reply-get-matched-to-the-right-record/"
updated: "2026-08-29"
category: Integrations / Salesforce CRM Messaging Integration / Incoming Replies
---

# How does the reply get matched to the right record?

The sender's mobile number is searched against the connection's object using Salesforce's phone-field search, checking common number formats to account for country-code differences.

### More Related Articles

- [Can I turn on incoming logging without turning on outbound sending?](https://www.smsgatewaycenter.com/blog/kb/can-i-turn-on-incoming-logging-without-turning-on-outbound-sending/)
- [Which channels support incoming reply logging?](https://www.smsgatewaycenter.com/blog/kb/which-channels-support-incoming-reply-logging-3/)
- [What happens if no record matches the incoming number?](https://www.smsgatewaycenter.com/blog/kb/what-happens-if-no-record-matches-the-incoming-number/)

Found this useful?[Add as Preferred Source on Google](https://www.google.com/preferences/source?q=smsgatewaycenter.com)