---
title: How does the Voice automation work?
description: "With \"Send voice call on new record\" turned on, new records trigger an automatic call to the record's mobile number that plays back one of your approved audio clips. ### More Related Articles - [What phone number format does the…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-does-the-voice-automation-work/"
updated: "2026-08-25"
category: Integrations / Zoho CRM Messaging integration / Sending Messages
---

# How does the Voice automation work?

With "Send voice call on new record" turned on, new records trigger an automatic call to the record's mobile number that plays back one of your approved audio clips.

### More Related Articles

- [What phone number format does the mobile field need?](https://www.smsgatewaycenter.com/blog/kb/what-phone-number-format-does-the-mobile-field-need/)
- [What happens if I bulk-import a large batch of records?](https://www.smsgatewaycenter.com/blog/kb/what-happens-if-i-bulk-import-a-large-batch-of-records/)
- [Will editing an existing record send a message?](https://www.smsgatewaycenter.com/blog/kb/will-editing-an-existing-record-send-a-message/)

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