---
title: How does the WhatsApp automation work?
description: "With \"Send WhatsApp on new record\" turned on, new records trigger an approved WhatsApp template sent to the record's mobile number, using the variable mapping you set up for that template. ### More Related Articles - [What phone number format…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-does-the-whatsapp-automation-work/"
updated: "2026-08-25"
category: Integrations / Zoho CRM Messaging integration / Sending Messages
---

# How does the WhatsApp automation work?

With "Send WhatsApp on new record" turned on, new records trigger an approved WhatsApp template sent to the record's mobile number, using the variable mapping you set up for that template.

### More Related Articles

- [What phone number format does the mobile field need?](https://www.smsgatewaycenter.com/blog/kb/what-phone-number-format-does-the-mobile-field-need/)
- [What happens if I bulk-import a large batch of records?](https://www.smsgatewaycenter.com/blog/kb/what-happens-if-i-bulk-import-a-large-batch-of-records/)
- [Will editing an existing record send a message?](https://www.smsgatewaycenter.com/blog/kb/will-editing-an-existing-record-send-a-message/)

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