---
title: How is the matching record found?
description: "The reply's sender number is searched against the connection's module using the mobile field you set - the first record with a matching mobile number gets the Note. ### More Related Articles - [Do incoming replies count against my automations…"
url: "https://www.smsgatewaycenter.com/blog/kb/how-is-the-matching-record-found/"
updated: "2026-08-25"
category: Integrations / Zoho CRM Messaging integration / Incoming Replies
---

# How is the matching record found?

The reply's sender number is searched against the connection's module using the mobile field you set - the first record with a matching mobile number gets the Note.

### More Related Articles

- [Do incoming replies count against my automations even without a match?](https://www.smsgatewaycenter.com/blog/kb/do-incoming-replies-count-against-my-automations-even-without-a-match/)
- [Which channels support incoming reply logging?](https://www.smsgatewaycenter.com/blog/kb/which-channels-support-incoming-reply-logging/)
- [What happens if no record matches the reply’s number?](https://www.smsgatewaycenter.com/blog/kb/what-happens-if-no-record-matches-the-replys-number/)

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