---
title: My recurring campaign failed. How do I fix it?
description: "Failed executions can occur for various reasons. Follow this troubleshooting guide: ### **Step 1: Check the Error Message** Go to Reports page and look at the **Error Message** column. ### **Common Errors & Solutions:** #### **1. \"Insufficient Credits\"** **Cause:** Your…"
url: "https://www.smsgatewaycenter.com/blog/kb/my-recurring-campaign-failed-how-do-i-fix-it/"
updated: "2025-10-23"
category: Bulk SMS / Recurring SMS
---

# My recurring campaign failed. How do I fix it?

Failed executions can occur for various reasons. Follow this troubleshooting guide:

### **Step 1: Check the Error Message**

Go to Reports page and look at the **Error Message** column.

### **Common Errors & Solutions:**

#### **1. "Insufficient Credits"**

**Cause:** Your account balance is too low

**Solution:**

- Add credits to your account
- Campaign will retry on next scheduled execution
- Consider setting up low balance alerts

---

#### **2. "Invalid Sender ID" or "Sender ID not active"**

**Cause:**

- Sender ID was deleted
- Sender ID was deactivated by admin
- Sender ID expired

**Solution:**

- Go to **Sender ID** page
- Verify sender ID status
- Edit recurring campaign to use active sender ID
- Wait for next execution

---

#### **3. "No contacts found in selected groups"**

**Cause:**

- Groups are empty
- All contacts were removed
- Groups were deleted

**Solution:**

- Go to **Group Management → Contacts**
- Add contacts to the group
- Or select different groups in campaign settings

---

#### **4. "DLT Template ID invalid"**

**Cause:**

- Template was rejected
- Template ID doesn't match message
- Template expired

**Solution:**

- Verify template status in **Message Templates**
- Get new approval if needed
- Update campaign with correct template ID

---

#### **5. "API request failed" or "Connection timeout"**

**Cause:**

- Temporary server issue
- Network connectivity problem

**Solution:**

- Usually resolves automatically
- Campaign will retry on next schedule
- Contact support if persistent

---

#### **6. "User not found" or "Authentication failed"**

**Cause:**

- Account issue
- Possible account suspension

**Solution:**

- Contact support immediately
- Check account status

---

### **Step 2: Check Campaign Settings**

1. **Verify Status:** Ensure campaign is "Enabled"
2. **Check Schedule:** Confirm dates are correct
3. **Review Recipients:** Ensure groups/numbers are valid
4. **Test Manually:** Try sending regular SMS with same settings

### **Step 3: Review Recent Changes**

Did you recently:

- Delete or modify groups?
- Change sender ID?
- Update DLT templates?
- Modify message content?

Revert changes or update campaign accordingly.

### **Step 4: Test with Small Group**

1. Create a test group with your own number
2. Clone the failing campaign
3. Use test group
4. Check if it works

### **Step 5: Contact Support**

If issue persists after trying above:

- Note the **Transaction ID** from report
- Screenshot the error message
- Contact support with:
- Campaign name
- Transaction ID
- Error message
- What you've tried

**Preventive Measures:**

✅ Keep sufficient credit balance
✅ Monitor sender ID status regularly
✅ Keep groups updated
✅ Set up email alerts
✅ Check reports after each execution

### More Related Articles

- [What are the best practices for running successful recurring campaigns?](https://www.smsgatewaycenter.com/blog/kb/what-are-the-best-practices-for-running-successful-recurring-campaigns/)
- [How secure is Recurring SMS? Who can access my campaigns?](https://www.smsgatewaycenter.com/blog/kb/how-secure-is-recurring-sms-who-can-access-my-campaigns/)
- [How do I permanently delete a recurring campaign?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-permanently-delete-a-recurring-campaign/)

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