---
title: Why do I see ‘No records found’ in the Uploaded Files section on SMSGatewayCenter, and how can I resolve it?
description: "If you see a “No records found” message in the Uploaded Files section on SMSGatewayCenter, it means no files match your search criteria or no files have been uploaded. Here’s how to troubleshoot and resolve the issue: ## **Why You…"
url: "https://www.smsgatewaycenter.com/blog/kb/no-records-uploaded-files-fix/"
updated: "2025-05-16"
category: Reports
---

# Why do I see ‘No records found’ in the Uploaded Files section on SMSGatewayCenter, and how can I resolve it?

If you see a “No records found” message in the Uploaded Files section on SMSGatewayCenter, it means no files match your search criteria or no files have been uploaded. Here’s how to troubleshoot and resolve the issue:

## **Why You Might See ‘No records found’**:

- **No Files Uploaded**: You haven’t uploaded any files for bulk SMS campaigns yet.
- **Incorrect Search Criteria**: The File Name, Transaction ID, or date range you entered doesn’t match any uploaded files.
- **Date Range Issue**: The selected *From Date* and *To Date* don’t include the upload dates of your files (e.g., searching for May 16, 2025, but files were uploaded on May 1, 2025).

## **Steps to Resolve**:

- **Check Your Search Criteria**:
  - Go to the *Search Uploaded Files* section in the *Uploaded Files* tab.
  - Verify the *File Name* and *Transaction ID* (if entered) are correct.
  - Adjust the *From Date* and *To Date* to a broader range (e.g., From: May 1, 2025, To: May 16, 2025).
  - Click the *Reset* button to clear the form and search again with different criteria.
- **Upload a New File**:
  - If no files have been uploaded, navigate to the *Upload Files* option in the *Bulk SMS* section.
  - Upload a new file (e.g., a CSV with recipient numbers and messages) to start a campaign.
- **Verify Upload History**:
  - If you believe files were uploaded, check the *Manage Uploaded Files* table without applying search filters to see all uploaded files.

### **Best Practices**:

- Keep a record of Transaction IDs and File Names for easy searching.
- Use a wide date range initially to ensure you don’t miss any files.

If you continue to face issues, contact our support team for assistance.

### More Related Articles

- [What management actions can I take on uploaded files in SMSGatewayCenter, and are there any limitations to these actions?](https://www.smsgatewaycenter.com/blog/kb/uploaded-files-management-actions-limitations/)
- [What options are available for managing uploaded files on SMSGatewayCenter, and how can I use them?](https://www.smsgatewaycenter.com/blog/kb/manage-uploaded-files-options/)
- [What steps should I follow to search for uploaded files on SMSGatewayCenter, and what search criteria are available?](https://www.smsgatewaycenter.com/blog/kb/search-uploaded-files-guide/)

Found this useful?[Add as Preferred Source on Google](https://www.google.com/preferences/source?q=smsgatewaycenter.com)