---
title: The RCS bot or template dropdown is empty – why?
description: "You don't have an approved RCS bot or template registered on your account yet. Set one up first, then return to the Airtable connection settings. ### More Related Articles - [A record was sent to twice – why?](https://www.smsgatewaycenter.com/blog/kb/a-record-was-sent-to-twice-why/) - [My…"
url: "https://www.smsgatewaycenter.com/blog/kb/the-rcs-bot-or-template-dropdown-is-empty-why/"
updated: "2026-08-30"
category: Integrations / Airtable Messaging Integration / Troubleshooting
---

# The RCS bot or template dropdown is empty – why?

You don't have an approved RCS bot or template registered on your account yet. Set one up first, then return to the Airtable connection settings.

### More Related Articles

- [A record was sent to twice – why?](https://www.smsgatewaycenter.com/blog/kb/a-record-was-sent-to-twice-why/)
- [My Status field isn’t updating – why?](https://www.smsgatewaycenter.com/blog/kb/my-status-field-isnt-updating-why/)
- [The base or table picker isn’t loading – what should I check?](https://www.smsgatewaycenter.com/blog/kb/the-base-or-table-picker-isnt-loading-what-should-i-check/)

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