---
title: What are the limits of the RCS Sandbox, and how do I move to a live RCS account?
description: "## Sandbox limitations - **No brand or bot creation.** The **Add Brand** and **Create Bot** buttons are replaced with \"Sandbox: Deactivate to Add Brand\" and \"Sandbox: Deactivate to Create Bot\". - **No template creation or sync.** You can only view…"
url: "https://www.smsgatewaycenter.com/blog/kb/what-are-the-limits-of-the-rcs-sandbox-and-how-do-i-move-to-a-live-rcs-account/"
updated: "2026-09-18"
category: RCS Messaging / Getting Started
---

# What are the limits of the RCS Sandbox, and how do I move to a live RCS account?

## Sandbox limitations

- **No brand or bot creation.** The **Add Brand** and **Create Bot** buttons are replaced with "Sandbox: Deactivate to Add Brand" and "Sandbox: Deactivate to Create Bot".
- **No template creation or sync.** You can only view and test the shared sandbox templates.
- **Shared test bot only.** All sandbox sends go through the platform's shared sandbox bot, not your own sender identity.
- **Registered test numbers only.** Sandbox test messages are delivered only to mobile numbers registered for testing on the sandbox bot. If a test isn't arriving, ask support (or your reseller) to check that your number is registered.
- **No capability check uploads.** Bulk RCS capability checks are not available on sandbox accounts.

## Moving to a live (production) RCS account

Before you switch, keep these ready:

- Your brand display name and legal business details.
- Brand assets such as your logo and official website.
- Your bot details: name, logo, banner, description, contact details, and links to your Terms of Use and Privacy Policy.
- Templates for the messages you plan to send.
- A wallet-funded account with enough balance for live traffic.

Then:

1. Click **Deactivate Sandbox?** on the sandbox banner, or open the RCS setup page and click **Deactivate Sandbox**.
2. Contact our sales or support team to complete onboarding for a normal RCS account.
3. Create your brand, bot and templates as described in *How do I get started with RCS messaging on my account?*

### More Related Articles

- [What is an RCS Sandbox Account and how do I use it?](https://www.smsgatewaycenter.com/blog/kb/what-is-an-rcs-sandbox-account-and-how-do-i-use-it/)
- [How do I get started with RCS messaging on my account?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-get-started-with-rcs-messaging-on-my-account/)
- [What is RCS Messaging and how does it work on SMS Gateway Center?](https://www.smsgatewaycenter.com/blog/kb/what-is-rcs-messaging-and-how-does-it-work-on-sms-gateway-center/)

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