---
title: What are the Route Type options?
description: "Agentic Bot (connect a bot from AI Agent Builder), WhatsApp Workflow (a structured, rule-based flow), Journey Builder (a multi-step automated journey), and Direct WhatsApp (opens a live WhatsApp conversation with your team, no automation). ### More Related Articles - [Can…"
url: "https://www.smsgatewaycenter.com/blog/kb/what-are-the-route-type-options/"
updated: "2026-08-18"
category: Web Chat Widget / Routing
---

# What are the Route Type options?

Agentic Bot (connect a bot from AI Agent Builder), WhatsApp Workflow (a structured, rule-based flow), Journey Builder (a multi-step automated journey), and Direct WhatsApp (opens a live WhatsApp conversation with your team, no automation).

### More Related Articles

- [Can one website have more than one widget?](https://www.smsgatewaycenter.com/blog/kb/can-one-website-have-more-than-one-widget/)
- [Can I change where a widget routes chats after it is already live?](https://www.smsgatewaycenter.com/blog/kb/can-i-change-where-a-widget-routes-chats-after-it-is-already-live/)

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