Template statuses #
| Status | Meaning |
|---|---|
| Pending | Submitted and awaiting approval. Not usable for live sends yet. |
| Enabled | Approved and ready. Only enabled templates should be used for sending. |
| Rejected | Not approved. Review the content against your bot’s message type and the guidelines, then edit or create a new template. |
| Paused | Temporarily unavailable for sending. |
| Disabled | Switched off and not usable for sending. |
| Deleted | Removed. Deleted templates cannot be recovered. |
Managing templates #
Go to RCS > RCS Templates and select a bot to load its templates. You can search by name, ID or content (at least 3 characters), filter by status, sort by last updated, name or created date, and switch between grid and list views.
Actions on each template:
- View / Info: see the template’s content, bot and type.
- Test: send the template to a phone number to see it on a real device.
- Edit: change the template.
- Clone: create a copy to use as a starting point for a similar template.
- Copy Message Template in JSON: copy the template structure, which is useful for developers.
- Delete: permanently remove the template.
Sync templates #
Click Sync templates and choose a bot to refresh template statuses from the RCS network. Do this if a template’s approval status looks out of date.
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