---
title: What does BILLING_ISSUE (Billing Not Set) mean?
description: "Your message was not sent because **billing is not set** for this send - for example pricing or billing is not configured for the route, product, or destination. The system could not charge or allow the send. **What you can…"
url: "https://www.smsgatewaycenter.com/blog/kb/what-does-billing_issue-billing-not-set-mean/"
updated: "2026-06-09"
category: "Bulk SMS / Errors & Error Codes"
---

# What does BILLING_ISSUE (Billing Not Set) mean?

Your message was not sent because **billing is not set** for this send - for example pricing or billing is not configured for the route, product, or destination. The system could not charge or allow the send.

**What you can do:** Contact support to have billing configured for your account, route, or destination. Do not retry until billing is set.

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