---
title: What happens if all my agents are busy or unavailable?
description: "If your agents are busy or unavailable (e.g., on vacation), **SMSGatewayCenter** can auto-assign a chatbot to handle incoming messages. This ensures customers receive instant responses 24/7, even when human agents aren’t available. You can configure this setting in the [Agents…"
url: "https://www.smsgatewaycenter.com/blog/kb/what-happens-if-all-my-agents-are-busy-or-unavailable/"
updated: "2025-05-13"
category: WhatsApp Business API / Agents Chat
---

# What happens if all my agents are busy or unavailable?

If your agents are busy or unavailable (e.g., on vacation), **SMSGatewayCenter** can auto-assign a chatbot to handle incoming messages. This ensures customers receive instant responses 24/7, even when human agents aren’t available. You can configure this setting in the [Agents Chat](https://www.smsgatewaycenter.com/agents-chat-whatsapp-business-api/) section of your dashboard.

### More Related Articles

- [How do I set up agent settings to manage messages and alerts for my team using SMSGatewayCenter’s Agents Chat feature?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-set-up-agent-settings-to-manage-messages-and-alerts-for-my-team-using-smsgatewaycenters-agents-chat-feature/)
- [Can I track the performance of my agents using Agents Chat?](https://www.smsgatewaycenter.com/blog/kb/can-i-track-the-performance-of-my-agents-using-agents-chat/)
- [How can I ensure my agents provide consistent support?](https://www.smsgatewaycenter.com/blog/kb/how-can-i-ensure-my-agents-provide-consistent-support/)

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