---
title: What happens if no record matches the incoming number?
description: "The reply is skipped and not logged. A new record is never auto-created from an incoming reply. ### More Related Articles - [Can I turn on incoming logging without turning on outbound sending?](https://www.smsgatewaycenter.com/blog/kb/can-i-turn-on-incoming-logging-without-turning-on-outbound-sending/) - [Which channels support incoming reply logging?](https://www.smsgatewaycenter.com/blog/kb/which-channels-support-incoming-reply-logging-3/)…"
url: "https://www.smsgatewaycenter.com/blog/kb/what-happens-if-no-record-matches-the-incoming-number/"
updated: "2026-08-29"
category: Integrations / Salesforce CRM Messaging Integration / Incoming Replies
---

# What happens if no record matches the incoming number?

The reply is skipped and not logged. A new record is never auto-created from an incoming reply.

### More Related Articles

- [Can I turn on incoming logging without turning on outbound sending?](https://www.smsgatewaycenter.com/blog/kb/can-i-turn-on-incoming-logging-without-turning-on-outbound-sending/)
- [Which channels support incoming reply logging?](https://www.smsgatewaycenter.com/blog/kb/which-channels-support-incoming-reply-logging-3/)
- [How does the reply get matched to the right record?](https://www.smsgatewaycenter.com/blog/kb/how-does-the-reply-get-matched-to-the-right-record/)

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