---
title: What is the Agent Transfer node?
description: "The **Agent Transfer** node hands the conversation to a human agent. In Configure you select an **agent** from a dropdown (only active human agents; AUTOBOT/Bot excluded). The node stores the selected agent id/name and is used when you want to escalate from bot to…"
url: "https://www.smsgatewaycenter.com/blog/kb/what-is-the-agent-transfer-node/"
updated: "2026-03-09"
category: WhatsApp Business API / Workflow Builder
---

# What is the Agent Transfer node?

The **Agent Transfer** node hands the conversation to a human agent. In Configure you select an **agent** from a dropdown (only active human agents; AUTOBOT/Bot excluded). The node stores the selected agent id/name and is used when you want to escalate from bot to live chat. Configure it after the condition or step that decides when to transfer.

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