---
title: What is the Agents Chat feature for WhatsApp Business API on SMSGatewayCenter?
description: "The **[Agents Chat](https://www.smsgatewaycenter.com/agents-chat-whatsapp-business-api/)** feature allows multiple live agents to manage customer conversations on WhatsApp using a single WhatsApp Business API number. With **[SMSGatewayCenter](https://www.smsgatewaycenter.com)**, your team can provide instant support, respond to inquiries, and engage with customers in real-time, enhancing customer…"
url: "https://www.smsgatewaycenter.com/blog/kb/what-is-the-agents-chat-feature-for-whatsapp-business-api-on-smsgatewaycenter/"
updated: "2025-05-13"
category: WhatsApp Business API / Agents Chat
---

# What is the Agents Chat feature for WhatsApp Business API on SMSGatewayCenter?

The **[Agents Chat](https://www.smsgatewaycenter.com/agents-chat-whatsapp-business-api/)** feature allows multiple live agents to manage customer conversations on WhatsApp using a single WhatsApp Business API number. With **[SMSGatewayCenter](https://www.smsgatewaycenter.com)**, your team can provide instant support, respond to inquiries, and engage with customers in real-time, enhancing customer satisfaction and operational efficiency.

### More Related Articles

- [How do I set up agent settings to manage messages and alerts for my team using SMSGatewayCenter’s Agents Chat feature?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-set-up-agent-settings-to-manage-messages-and-alerts-for-my-team-using-smsgatewaycenters-agents-chat-feature/)
- [Can I track the performance of my agents using Agents Chat?](https://www.smsgatewaycenter.com/blog/kb/can-i-track-the-performance-of-my-agents-using-agents-chat/)
- [How can I ensure my agents provide consistent support?](https://www.smsgatewaycenter.com/blog/kb/how-can-i-ensure-my-agents-provide-consistent-support/)

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