---
title: What is the instructions field used for?
description: "It is where you write detailed guidance for how the bot should behave, including tone, scope, and when to escalate. You can insert ready-made blocks from the library: GREETING, STAY ON SCOPE, and ESCALATION. ### More Related Articles - [Is…"
url: "https://www.smsgatewaycenter.com/blog/kb/what-is-the-instructions-field-used-for/"
updated: "2026-07-31"
category: "AI Agent Builder / Personality & Instructions"
---

# What is the instructions field used for?

It is where you write detailed guidance for how the bot should behave, including tone, scope, and when to escalate. You can insert ready-made blocks from the library: GREETING, STAY ON SCOPE, and ESCALATION.

### More Related Articles

- [Is there a limit on how long my instructions can be?](https://www.smsgatewaycenter.com/blog/kb/is-there-a-limit-on-how-long-my-instructions-can-be/)
- [What personality options are available for my bot?](https://www.smsgatewaycenter.com/blog/kb/what-personality-options-are-available-for-my-bot/)

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