---
title: Where can I see replies and button taps from my customers?
description: "When customers reply to your RCS messages or tap a suggestion button, those inbound messages appear in **RCS > RCS Bot Incoming**. ## Searching incoming messages - Filter by **From / To Date & Time**, **Mobile No** and **Bot**. -…"
url: "https://www.smsgatewaycenter.com/blog/kb/where-can-i-see-replies-and-button-taps-from-my-customers/"
updated: "2026-09-18"
category: RCS Messaging / Reports
---

# Where can I see replies and button taps from my customers?

When customers reply to your RCS messages or tap a suggestion button, those inbound messages appear in **RCS > RCS Bot Incoming**.

## Searching incoming messages

- Filter by **From / To Date & Time**, **Mobile No** and **Bot**.
- Choose 50, 100 or 200 records per page.

## What each record shows

Bot name, customer mobile number, message ID, type, the data received (reply text, button postback, shared location and so on), and the time. If a customer sends an attachment, click **View attachment** to preview or download it.

## Matching taps to your messages

Button postbacks end with the ID of the message they came from, so you can see exactly which campaign message a customer responded to.

Click **Export** to download the filtered log.

### More Related Articles

- [What does the RCS dashboard and Analytics show?](https://www.smsgatewaycenter.com/blog/kb/what-does-the-rcs-dashboard-and-analytics-show/)
- [How do I track my RCS campaigns and uploaded files?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-track-my-rcs-campaigns-and-uploaded-files/)
- [What is the difference between RCS Message Summary and RCS Campaign Summary?](https://www.smsgatewaycenter.com/blog/kb/what-is-the-difference-between-rcs-message-summary-and-rcs-campaign-summary/)

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