---
title: Which bot message type and billing category should I choose?
description: "## Bot Message Type The message type is your bot's use case. Your templates must match it, so choose the type that fits the messages you will send. | Type | Use it for | | --- | --- |…"
url: "https://www.smsgatewaycenter.com/blog/kb/which-bot-message-type-and-billing-category-should-i-choose/"
updated: "2026-09-18"
category: RCS Messaging / Bots
---

# Which bot message type and billing category should I choose?

## Bot Message Type

The message type is your bot's use case. Your templates must match it, so choose the type that fits the messages you will send.

| Type | Use it for |
| --- | --- |
| **OTP** | One-time passwords and two-factor authentication codes for logins and verification. |
| **Transactional** | Service messages customers expect, such as order confirmations, delivery updates, account alerts and reminders. |
| **Promotional** | Sales, marketing and promotional messages to new or existing customers: offers, discounts, upgrades, and follow-ups such as an abandoned-cart reminder. Promotional bots **cannot** send OTPs, 2FA codes, or time-sensitive product, service or transaction information. |
| **Multi-Use** | A mix of transactional and promotional messages from one bot. This option may not be available for bots in the India region. |

If you need several use cases, for example OTPs and promotions, register a separate bot for each.

## Bot Billing Category

- **Conversational**: for bots that hold two-way conversations, where customers reply or tap buttons and you respond.
- **Non-Conversational**: for bots that mainly send one-way messages such as alerts and notifications.

The billing category affects how RCS traffic on the bot is charged. Check **Check RCS Rate Plan** in your profile, or ask support, if you're unsure which fits your use case.

### More Related Articles

- [Why can’t I create a bot, or why doesn’t my bot appear on Send RCS?](https://www.smsgatewaycenter.com/blog/kb/why-cant-i-create-a-bot-or-why-doesnt-my-bot-appear-on-send-rcs/)
- [How do I create an RCS bot?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-create-an-rcs-bot/)
- [What is an RCS Bot?](https://www.smsgatewaycenter.com/blog/kb/what-is-an-rcs-bot/)

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