---
title: "Which channels does Multi-Channel Fallback support?"
description: "Multi-Channel Fallback supports **SMS**, **WhatsApp Business API**, and **RCS** only. Voice, email, Telegram, and other products are not part of this feature. ## Minimum requirement You need **at least two** of these channels both: - Licensed for your organisation, and - Allowed for your user login.…"
url: "https://www.smsgatewaycenter.com/blog/kb/which-channels-does-multi-channel-fallback-support/"
updated: "2026-06-29"
category: "Users / Multi-Channel Fallback"
---

# Which channels does Multi-Channel Fallback support?

Multi-Channel Fallback supports **SMS**, **WhatsApp Business API**, and **RCS** only. Voice, email, Telegram, and other products are not part of this feature.

## Minimum requirement

You need **at least two** of these channels both:

- Licensed for your organisation, and
- Allowed for your user login.

With only one channel, there is nothing to fall back to, so the Create option stays hidden.

## What you see on screen

The Fallback setup page lists only channels your account is eligible for. If WhatsApp does not appear, it is not licensed or not allowed for your user—contact your administrator or Sales.

## Typical combinations

- SMS → WhatsApp (most common for OTP)
- SMS → WhatsApp → RCS (maximum coverage)
- WhatsApp → SMS (when WhatsApp is primary)

### More Related Articles

- [How do I preview fallback messages before going live?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-preview-fallback-messages-before-going-live/)
- [Can I use Fallback for promotional bulk campaigns?](https://www.smsgatewaycenter.com/blog/kb/can-i-use-fallback-for-promotional-bulk-campaigns/)
- [Why is my fallback flow not trying the next channel?](https://www.smsgatewaycenter.com/blog/kb/why-is-my-fallback-flow-not-trying-the-next-channel/)

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