---
title: "Which widget type is best for FAQ-style self-service?"
description: "Help Center Widget. It shows a welcome message plus clickable topic buttons (for example, billing, shipping) before the chat starts, so visitors can self-select their topic. ### More Related Articles - [Can I customize the closed (unopened) chat button?](https://www.smsgatewaycenter.com/blog/kb/can-i-customize-the-closed-unopened-chat-button/) -…"
url: "https://www.smsgatewaycenter.com/blog/kb/which-widget-type-is-best-for-faq-style-self-service/"
updated: "2026-08-23"
category: "Web Chat Widget / Widget Types & Appearance"
---

# Which widget type is best for FAQ-style self-service?

Help Center Widget. It shows a welcome message plus clickable topic buttons (for example, billing, shipping) before the chat starts, so visitors can self-select their topic.

### More Related Articles

- [Can I customize the closed (unopened) chat button?](https://www.smsgatewaycenter.com/blog/kb/can-i-customize-the-closed-unopened-chat-button/)
- [Which widget type should I use for lead capture?](https://www.smsgatewaycenter.com/blog/kb/which-widget-type-should-i-use-for-lead-capture/)
- [What widget styles are available?](https://www.smsgatewaycenter.com/blog/kb/what-widget-styles-are-available/)

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