---
title: Why are my agents not receiving incoming messages?
description: "1. Ensure agents are properly added and assigned in the Agents Chat settings. 2. Check if auto-assignment rules are configured correctly. 3. Verify that your [WhatsApp Business API](https://www.smsgatewaycenter.com/whatsapp-business-api/) account is active and not banned. 4. Confirm your SMSGatewayCenter wallet balance…"
url: "https://www.smsgatewaycenter.com/blog/kb/why-are-my-agents-not-receiving-incoming-messages/"
updated: "2025-05-13"
category: WhatsApp Business API / Troubleshoot
---

# Why are my agents not receiving incoming messages?

1. Ensure agents are properly added and assigned in the Agents Chat settings.
2. Check if auto-assignment rules are configured correctly.
3. Verify that your [WhatsApp Business API](https://www.smsgatewaycenter.com/whatsapp-business-api/) account is active and not banned.
4. Confirm your SMSGatewayCenter wallet balance to ensure you have sufficient funds for messaging.
   If the issue continues, reach out to our support team at contact @ smsgatewaycenter . com.

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- [Why am I seeing a “No data” message in my analytics?](https://www.smsgatewaycenter.com/blog/kb/why-am-i-seeing-a-no-data-message-in-my-analytics/)
- [Why aren’t my WhatsApp messages being delivered?](https://www.smsgatewaycenter.com/blog/kb/why-arent-my-whatsapp-messages-being-delivered/)

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