---
title: Why are my templates not loading in the workflow?
description: "Confirm that you have **active** WhatsApp (Meta) templates in the same account/WABA. Check **WhatsApp → Templates** (or equivalent) for status. For **Send WhatsApp** or **Message Template** nodes, ensure the correct **Message Type** (Auto Response vs Template) is selected and the right template dropdown is used. If the list is empty,…"
url: "https://www.smsgatewaycenter.com/blog/kb/why-are-my-templates-not-loading-in-the-workflow/"
updated: "2026-03-29"
category: WhatsApp Business API / Workflow Builder
---

# Why are my templates not loading in the workflow?

Confirm that you have **active** WhatsApp (Meta) templates in the same account/WABA. Check **WhatsApp → Templates** (or equivalent) for status. For **Send WhatsApp** or **Message Template** nodes, ensure the correct **Message Type** (Auto Response vs Template) is selected and the right template dropdown is used. If the list is empty, verify permissions and that the workflow builder is loading templates from the correct API.

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