---
title: Why aren’t my WhatsApp messages being delivered?
description: "1. Ensure the customer’s number is registered on WhatsApp and they haven’t opted out. 2. Verify that your message templates are approved by WhatsApp. 3. Check your SMSGatewayCenter wallet balance to confirm you have sufficient funds. 4. Confirm your [WhatsApp…"
url: "https://www.smsgatewaycenter.com/blog/kb/why-arent-my-whatsapp-messages-being-delivered/"
updated: "2025-05-13"
category: WhatsApp Business API / Troubleshoot
---

# Why aren’t my WhatsApp messages being delivered?

1. Ensure the customer’s number is registered on WhatsApp and they haven’t opted out.
2. Verify that your message templates are approved by WhatsApp.
3. Check your SMSGatewayCenter wallet balance to confirm you have sufficient funds.
4. Confirm your [WhatsApp Business API](https://www.smsgatewaycenter.com/whatsapp-business-api/) account is active and not banned.
   If the issue persists, contact our support team at contact @ smsgatewaycenter . com.

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