---
title: Why does a connection show as Paused?
description: "Someone turned off Connection active in that connection's settings, or it was created that way. Open the settings and turn it back on to resume. ### More Related Articles - [Why is a specific incoming reply missing from Salesforce?](https://www.smsgatewaycenter.com/blog/kb/why-is-a-specific-incoming-reply-missing-from-salesforce/) -…"
url: "https://www.smsgatewaycenter.com/blog/kb/why-does-a-connection-show-as-paused-3/"
updated: "2026-08-29"
category: Integrations / Salesforce CRM Messaging Integration / Troubleshooting
---

# Why does a connection show as Paused?

Someone turned off Connection active in that connection's settings, or it was created that way. Open the settings and turn it back on to resume.

### More Related Articles

- [Why is a specific incoming reply missing from Salesforce?](https://www.smsgatewaycenter.com/blog/kb/why-is-a-specific-incoming-reply-missing-from-salesforce/)
- [Why did my connection stop working with a login or token error?](https://www.smsgatewaycenter.com/blog/kb/why-did-my-connection-stop-working-with-a-login-or-token-error/)
- [Why is the WhatsApp or RCS template dropdown empty?](https://www.smsgatewaycenter.com/blog/kb/why-is-the-whatsapp-or-rcs-template-dropdown-empty-2/)

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