---
title: Why does Delete on Manage not remove the row?
description: "Delete performs a **soft delete**: it sets the workflow status to **deleted**. The row remains in the database but is hidden from the workflow list and from duplicate-name checks. This keeps history and avoids breaking references. If you need to fully remove…"
url: "https://www.smsgatewaycenter.com/blog/kb/why-does-delete-on-manage-not-remove-the-row/"
updated: "2026-03-20"
category: WhatsApp Business API / Workflow Builder
---

# Why does Delete on Manage not remove the row?

Delete performs a **soft delete**: it sets the workflow status to **deleted**. The row remains in the database but is hidden from the workflow list and from duplicate-name checks. This keeps history and avoids breaking references. If you need to fully remove data, that would require an admin or DB-level process outside the standard UI.

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