---
title: Why is the Create button missing on my Fallback page?
description: "The Create button appears only when Failover is enabled on your account, the failover service is configured, and you have **at least two** eligible channels (SMS, WhatsApp, or RCS) both licensed and allowed for your login. ## Common reasons | What you…"
url: "https://www.smsgatewaycenter.com/blog/kb/why-is-the-create-button-missing-on-my-fallback-page/"
updated: "2026-06-29"
category: "Users / Multi-Channel Fallback"
---

# Why is the Create button missing on my Fallback page?

The Create button appears only when Failover is enabled on your account, the failover service is configured, and you have **at least two** eligible channels (SMS, WhatsApp, or RCS) both licensed and allowed for your login.

## Common reasons

| What you see | What to do |
| --- | --- |
| “Not enabled on your account” / Sales message | Ask administrator to enable **Failover** on your user account. |
| Only one channel listed | Request access to a second product (e.g. WhatsApp or RCS) on your account. |
| Warning about licensed / allowed products | Administrator must assign both products in global allowed products for your user. |
| Service not configured | Contact platform support—failover service URL may need setup. |

### More Related Articles

- [How do I preview fallback messages before going live?](https://www.smsgatewaycenter.com/blog/kb/how-do-i-preview-fallback-messages-before-going-live/)
- [Can I use Fallback for promotional bulk campaigns?](https://www.smsgatewaycenter.com/blog/kb/can-i-use-fallback-for-promotional-bulk-campaigns/)
- [Why is my fallback flow not trying the next channel?](https://www.smsgatewaycenter.com/blog/kb/why-is-my-fallback-flow-not-trying-the-next-channel/)

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