---
title: Why is the RCS bot or template dropdown empty?
description: "That means no approved RCS bot or template is available on your account yet. Approve or create one first, then reopen the connection settings. ### More Related Articles - [Why did a message fail to send?](https://www.smsgatewaycenter.com/blog/kb/why-did-a-message-fail-to-send/) - [Why does a…"
url: "https://www.smsgatewaycenter.com/blog/kb/why-is-the-rcs-bot-or-template-dropdown-empty/"
updated: "2026-08-25"
category: Integrations / Zoho CRM Messaging integration / Troubleshooting
---

# Why is the RCS bot or template dropdown empty?

That means no approved RCS bot or template is available on your account yet. Approve or create one first, then reopen the connection settings.

### More Related Articles

- [Why did a message fail to send?](https://www.smsgatewaycenter.com/blog/kb/why-did-a-message-fail-to-send/)
- [Why does a connection show as Paused?](https://www.smsgatewaycenter.com/blog/kb/why-does-a-connection-show-as-paused/)
- [Why does WhatsApp say the template isn’t approved?](https://www.smsgatewaycenter.com/blog/kb/why-does-whatsapp-say-the-template-isnt-approved/)

Found this useful?[Add as Preferred Source on Google](https://www.google.com/preferences/source?q=smsgatewaycenter.com)