---
title: Why isn’t anything sending after I created a new record?
description: "Check that the connection is Active, that the channel's toggle (SMS/WhatsApp/Voice/RCS) is turned on, and that the mobile field actually has a value on the new record. Also allow a minute or two for the polling cycle to pick it…"
url: "https://www.smsgatewaycenter.com/blog/kb/why-isnt-anything-sending-after-i-created-a-new-record-2/"
updated: "2026-08-29"
category: Integrations / Salesforce CRM Messaging Integration / Troubleshooting
---

# Why isn’t anything sending after I created a new record?

Check that the connection is Active, that the channel's toggle (SMS/WhatsApp/Voice/RCS) is turned on, and that the mobile field actually has a value on the new record. Also allow a minute or two for the polling cycle to pick it up.

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