{"id":1979,"count":20,"description":"About Multi-Channel Fallback\r\nAutomatically retry important messages on another channel when SMS, WhatsApp, or RCS does not deliver. This index links to all Fallback FAQs on SMS Gateway Center.\r\n\r\nGetting started\r\n\r\n\tWhat is Multi-Channel Fallback on SMS Gateway Center?\r\n\tHow is Multi-Channel Fallback different from SMS Fallback On Generic Template?\r\n\tWhich channels does Multi-Channel Fallback support?\r\n\tHow do I get Multi-Channel Fallback enabled on my account?\r\n\r\n\r\nSetup and configuration\r\n\r\n\tHow do I create a Multi-Channel Fallback flow step by step?\r\n\tHow do I set the channel order in a fallback flow?\r\n\tDo I need a separate template for each channel in Fallback?\r\n\tWhat are trigger error codes in Multi-Channel Fallback?\r\n\tHow do I preview fallback messages before going live?\r\n\r\n\r\nVariable mapping\r\n\r\n\tHow does variable mapping work in Multi-Channel Fallback?\r\n\tWhat is the difference between source variable and static text in Fallback mapping?\r\n\tHow do I map an OTP from SMS to WhatsApp in Fallback?\r\n\r\n\r\nManage and monitor\r\n\r\n\tHow do I edit, disable, or delete a fallback flow?\r\n\tWhere can I view Fallback message history and delivery journey?\r\n\tWhat is Failover Analytics and how do I use it?\r\n\r\n\r\nTroubleshooting and best practices\r\n\r\n\tWhat are the best practices for Multi-Channel Fallback?\r\n\tWhy is the Create button missing on my Fallback page?\r\n\tWhy does Fallback save fail with a variable mapping error?\r\n\tWhy is my fallback flow not trying the next channel?\r\n\tCan I use Fallback for promotional bulk campaigns?\r\n\r\n\r\nLogged-in users can also open in-panel help under <strong>Documentation \u2192 Fallback<\/strong> or use the <strong>Help Doc<\/strong> link on each Fallback screen.","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/multi-channel-fallback\/","name":"Multi-Channel Fallback","slug":"multi-channel-fallback","taxonomy":"doc_category","parent":1330,"meta":[],"doc_category_order":"5","thumbnail":null,"handbookthumbnail":null,"subcategories_count":0,"total_docs_count":20,"last_updated_time":"29\/06\/2026","_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category\/1979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/taxonomies\/doc_category"}],"up":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category\/1330"}],"wp:post_type":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs?doc_category=1979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}