{"id":1596,"date":"2025-05-11T19:39:34","date_gmt":"2025-05-11T14:09:34","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1596"},"modified":"2025-05-11T19:39:36","modified_gmt":"2025-05-11T14:09:36","password":"","slug":"why-arent-sms-or-whatsapp-alerts-being-sent-after-form-submission","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/why-arent-sms-or-whatsapp-alerts-being-sent-after-form-submission\/","title":{"rendered":"Why aren\u2019t SMS or WhatsApp alerts being sent after form submission?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Possible reasons include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect credentials or webhook UID.<\/li>\n\n\n\n<li>Unregistered DLT Template ID (for SMS) or WhatsApp Template Name.<\/li>\n\n\n\n<li>Missing user opt-in for notifications.<\/li>\n\n\n\n<li>Rate-limiting (one submission per IP per hour by default).<\/li>\n\n\n\n<li>Invalid mobile number format (must include country code, e.g., +919876543210).<br>Check <strong>Delivery Logs<\/strong> in your panel for error details and verify settings. Contact support for assistance.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Possible reasons include:<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1369],"doc_tag":[],"class_list":["post-1596","docs","type-docs","status-publish","hentry","doc_category-cfi"],"year_month":"2026-07","word_count":58,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Contact Form Integration","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/cfi\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1596"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1596\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1596"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1596"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}