{"id":1637,"date":"2025-05-13T20:07:56","date_gmt":"2025-05-13T14:37:56","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1637"},"modified":"2025-05-13T20:07:57","modified_gmt":"2025-05-13T14:37:57","password":"","slug":"what-are-some-best-practices-for-sending-sms-and-whatsapp-messages-to-shopify-customers","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/what-are-some-best-practices-for-sending-sms-and-whatsapp-messages-to-shopify-customers\/","title":{"rendered":"What are some best practices for sending SMS and WhatsApp messages to Shopify customers?"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li><strong>Timing<\/strong>: Send messages at appropriate times (e.g., avoid late-night notifications).<\/li>\n\n\n\n<li><strong>Relevance<\/strong>: Use customer data to send relevant messages (e.g., restock alerts for items they\u2019ve viewed).<\/li>\n\n\n\n<li><strong>Compliance<\/strong>: For SMS, ensure compliance with DLT regulations in India. For WhatsApp, use approved templates for marketing messages.<\/li>\n\n\n\n<li><strong>Brevity<\/strong>: Keep SMS messages short and clear due to character limits. WhatsApp messages can be more interactive with images or buttons.<\/li>\n\n\n\n<li><strong>Opt-In\/Out<\/strong>: Always provide an opt-out option (e.g., \u201cReply STOP to unsubscribe\u201d) to respect customer preferences.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1380],"doc_tag":[],"class_list":["post-1637","docs","type-docs","status-publish","hentry","doc_category-shopify-messaging"],"year_month":"2026-07","word_count":84,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Shopify Messaging","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/shopify-messaging\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1637"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1637\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1637"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1637"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}