{"id":1638,"date":"2025-05-13T20:08:43","date_gmt":"2025-05-13T14:38:43","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1638"},"modified":"2025-05-13T20:08:44","modified_gmt":"2025-05-13T14:38:44","password":"","slug":"can-customers-reply-to-sms-or-whatsapp-messages-sent-through-shopify","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/can-customers-reply-to-sms-or-whatsapp-messages-sent-through-shopify\/","title":{"rendered":"Can customers reply to SMS or WhatsApp messages sent through Shopify?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Customers can reply to WhatsApp messages, enabling two-way communication. For SMS, replies depend on your gateway setup\u2014some configurations allow replies, which you can manage in your SMSGatewayCenter dashboard. Check with our support team to enable this feature.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers can reply to WhatsApp messages, enabling two-way communication. For SMS, replies depend on your gateway setup\u2014some configurations allow replies, which you can manage in your SMSGatewayCenter dashboard. Check with our support team to enable this feature.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1380],"doc_tag":[],"class_list":["post-1638","docs","type-docs","status-publish","hentry","doc_category-shopify-messaging"],"year_month":"2026-07","word_count":38,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Shopify Messaging","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/shopify-messaging\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1638"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1638\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1638"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1638"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}