{"id":1641,"date":"2025-05-13T20:11:11","date_gmt":"2025-05-13T14:41:11","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1641"},"modified":"2025-05-13T20:11:12","modified_gmt":"2025-05-13T14:41:12","password":"","slug":"what-should-i-do-if-my-messages-arent-being-delivered","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/what-should-i-do-if-my-messages-arent-being-delivered\/","title":{"rendered":"What should I do if my messages aren\u2019t being delivered?"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li>Check if your customer\u2019s number is valid and opted-in for messaging.<\/li>\n\n\n\n<li>Ensure your DLT templates and headers are approved for SMS.<\/li>\n\n\n\n<li>For WhatsApp, verify that your message templates are approved and that the customer hasn\u2019t blocked your number.<\/li>\n\n\n\n<li>Confirm your wallet balance in <strong><a href=\"https:\/\/www.smsgatewaycenter.com\">SMSGatewayCenter<\/a><\/strong> to ensure you have sufficient funds.<br>If the issue persists, contact our support team at contact @ smsgatewaycenter . com.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1380],"doc_tag":[],"class_list":["post-1641","docs","type-docs","status-publish","hentry","doc_category-shopify-messaging"],"year_month":"2026-07","word_count":64,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Shopify Messaging","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/shopify-messaging\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1641"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1641\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1641"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1641"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}