{"id":1645,"date":"2025-05-13T20:15:41","date_gmt":"2025-05-13T14:45:41","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1645"},"modified":"2025-05-13T20:15:42","modified_gmt":"2025-05-13T14:45:42","password":"","slug":"does-smsgatewaycenter-support-multi-agent-inboxes-for-whatsapp-customer-support","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/does-smsgatewaycenter-support-multi-agent-inboxes-for-whatsapp-customer-support\/","title":{"rendered":"Does SMSGatewayCenter support multi-agent inboxes for WhatsApp customer support?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Yes, with the <a href=\"https:\/\/www.smsgatewaycenter.com\/whatsapp-business-api\/\">WhatsApp Business API<\/a>, you can set up a <a href=\"https:\/\/www.smsgatewaycenter.com\/agents-chat-whatsapp-business-api\/\">shared inbox<\/a> for your team to manage customer queries. Multiple agents can respond to messages, ensuring efficient support for your <a href=\"https:\/\/www.smsgatewaycenter.com\/integrations\/connect-shopify-sms\/\">Shopify<\/a> customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yes, with the WhatsApp Business API, you can set up a shared inbox for your team to manage customer queries. Multiple agents can respond to messages, ensuring efficient support for your Shopify customers.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1380],"doc_tag":[],"class_list":["post-1645","docs","type-docs","status-publish","hentry","doc_category-shopify-messaging"],"year_month":"2026-07","word_count":33,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Shopify Messaging","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/shopify-messaging\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1645"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1645\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1645"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1645"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}