{"id":1675,"date":"2025-05-13T20:43:05","date_gmt":"2025-05-13T15:13:05","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1675"},"modified":"2025-05-13T20:43:06","modified_gmt":"2025-05-13T15:13:06","password":"","slug":"how-do-i-set-up-agents-chat-for-my-whatsapp-business-api-account","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/how-do-i-set-up-agents-chat-for-my-whatsapp-business-api-account\/","title":{"rendered":"How do I set up Agents Chat for my WhatsApp Business API account?"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li>Ensure you have an active WhatsApp Business API account integrated with SMSGatewayCenter. If not, sign up at <a href=\"https:\/\/unify.smsgateway.center\/signup\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/unify.smsgateway.center\/signup\/<\/a> and follow the WhatsApp Business API setup process.<\/li>\n\n\n\n<li>Log in to your SMSGatewayCenter dashboard and navigate to the Agents Chat section.<\/li>\n\n\n\n<li>Add your agents by entering their details (e.g., name, email) and assigning them roles.<\/li>\n\n\n\n<li>Configure chat settings, such as auto-assignment rules for incoming messages.<\/li>\n\n\n\n<li>Start using the shared inbox to manage customer chats. For assistance with setup, contact our team at contact @ smsgatewaycenter.com.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1381],"doc_tag":[],"class_list":["post-1675","docs","type-docs","status-publish","hentry","doc_category-agents-chat"],"year_month":"2026-07","word_count":88,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Agents Chat","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/agents-chat\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1675"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1675\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1675"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1675"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}