{"id":1676,"date":"2025-05-13T20:43:49","date_gmt":"2025-05-13T15:13:49","guid":{"rendered":"https:\/\/www.smsgatewaycenter.com\/blog\/?post_type=docs&#038;p=1676"},"modified":"2025-05-13T20:43:50","modified_gmt":"2025-05-13T15:13:50","password":"","slug":"who-can-use-the-agents-chat-feature","status":"publish","type":"docs","link":"https:\/\/www.smsgatewaycenter.com\/blog\/kb\/who-can-use-the-agents-chat-feature\/","title":{"rendered":"Who can use the Agents Chat feature?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/www.smsgatewaycenter.com\/agents-chat-whatsapp-business-api\/\">Agents Chat<\/a> feature is ideal for businesses of all sizes that use <a href=\"https:\/\/www.smsgatewaycenter.com\/whatsapp-business-api\/\">WhatsApp Business API<\/a> to communicate with customers. It\u2019s especially beneficial for customer support teams, sales teams, or any business needing to handle multiple customer conversations simultaneously using a single WhatsApp number.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Agents Chat feature is ideal for businesses of all sizes that use WhatsApp Business API to communicate with customers. It\u2019s especially beneficial for customer support teams, sales teams, or any business needing to handle multiple customer conversations simultaneously using a single WhatsApp number.<\/p>\n","protected":false},"author":118,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1381],"doc_tag":[],"class_list":["post-1676","docs","type-docs","status-publish","hentry","doc_category-agents-chat"],"year_month":"2026-07","word_count":45,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.smsgatewaycenter.com\/blog\/author\/admin\/"},"doc_category_info":[{"term_name":"Agents Chat","term_url":"https:\/\/www.smsgatewaycenter.com\/blog\/kb-cat\/agents-chat\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/comments?post=1676"}],"version-history":[{"count":0,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/docs\/1676\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/media?parent=1676"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_category?post=1676"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.smsgatewaycenter.com\/blog\/wp-json\/wp\/v2\/doc_tag?post=1676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}